For call centers
Coach the moments that change conversion
You can't improve a call center when speed, pickups, and bookings are scattered across locations.
MARVIN gives call-center leaders one view of every caller: speed to lead, pickups, bookings, shows, and the recordings behind them.
$297/mo · Unlimited clients, locations, and users · Cancel anytime
| Caller | First dials | Speed to lead | Reached | Booking % | Show % |
|---|---|---|---|---|---|
| Mia Carter | 1,744 | 5m | 65.8% | 53.8% | 78.1% |
| Ivy Brooks | 1,165 | 5m | 63.2% | 52.0% | 80.4% |
| Andre Lewis | 986 | 7m | 63.5% | 51.5% | 81.1% |
| Nora Patel | 1,205 | 10m | 63.1% | 47.8% | 75.0% |
| Devin Ross | 875 | 11m | 63.4% | 47.8% | 78.7% |
| Caleb Stone | 1,100 | 17m | 58.1% | 41.6% | 80.6% |
| Time | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| 8-10a | 70% | 72% | 70% | 68% | 61% | 58% |
| 10-12p | 92% | 96% | 93% | 90% | 81% | 76% |
| 12-2p | 80% | 83% | 80% | 77% | 70% | 65% |
| 2-4p | 88% | 91% | 88% | 85% | 77% | 72% |
| 4-6p | 83% | 86% | 83% | 81% | 72% | 68% |
| 6-8p | 67% | 70% | 68% | 67% | 60% | 57% |
What changes
What MARVIN does for you
See every caller's performance
Compare speed to lead, pickup rate, booking rate, and show rate across every location.
Go from outlier to recording
Move from a performance outlier to the calls behind it, so feedback is timely, specific, and grounded in real examples.
Book the times that show
See which appointment times actually show up, and steer bookings toward them.
Workflow
A week with MARVIN
Check speed to lead
Every morning, for every caller.
Pull recordings for outliers
Start with the slowest and the lowest booking rate.
Coach one behavior
One change per week is easier to see in the numbers.
Watch booking rate move
By caller and by location.
FAQ
Common questions
Where does call data come from?
From GoHighLevel calls and messages: dials, pickups, timing, and recordings, read with read-only access.
Can I see results by location?
Yes. Call metrics can be viewed by client location and by caller.
See your agency from click to close
Connect GoHighLevel and Meta in about five minutes. Your history backfills automatically.
$297/mo · Unlimited clients, locations, and users · Cancel anytime