PRIVACY
Privacy Policy
Last updated
May 21, 2026.
Scope
This policy explains how MARVIN collects, uses, discloses, and protects information through the MARVIN website, hosted application, reporting tools, chat features, MCP tools, support channels, and related services. It applies to information MARVIN controls. Customer-owned data that MARVIN processes for an agency is handled under the customer agreement for that account. This policy does not cover third-party services that customers connect to MARVIN or control outside MARVIN.
Information collected
We collect information customers provide, information generated by use of MARVIN, and information received from customer-authorized integrations. This may include account details, user names, business contact information, agency and client names, ad account identifiers, campaign metrics, GHL location data, calls, appointments, pipeline dispositions, sales outcomes, support requests, MCP token metadata, logs, device data, and usage data.
Categories
The categories may include identifiers, business contact information, commercial information, internet or network activity, approximate location from device or network data, audio data if call features are enabled, professional information, customer relationship records, inferences from performance data, and sensitive information only when a customer chooses to provide or connect it.
Sources
Information may come from users, agency administrators, connected platforms, customer-configured workflows, support communications, browser or device interactions, and service providers that help operate MARVIN.
Customer responsibility
Customers decide what locations, ad accounts, pipelines, calls, contacts, users, agents, and integrations are connected to MARVIN. Customers are responsible for giving required notices, getting required consents, and confirming they have the right to send customer data to MARVIN and connected services.
Use
MARVIN uses information to provide reporting, analytics, attribution, chat, MCP tools, historical backfills, integrations, account administration, customer support, billing support, security, fraud prevention, product operation, troubleshooting, compliance, and service improvement.
Sale and sharing
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We may disclose information to service providers, processors, integrations selected by the customer, professional advisors, authorities when legally required, and parties involved in a business transfer.
Cookies and analytics
MARVIN may use cookies, local storage, pixels, logs, and similar technologies for login, security, preferences, analytics, site performance, and product operation. Browser settings may block some of these technologies, but blocking required cookies can break account access or product features.
Service providers
MARVIN may use vendors for hosting, storage, security, analytics, email, support, payment administration, transcription, AI processing, and other operations. We require service providers to use information only for authorized service purposes and to protect it using reasonable safeguards.
AI and LLM processing
MARVIN is designed to minimize or strip personally identifiable information before sending data to LLM providers for MARVIN-controlled AI features. MARVIN does not intentionally sell customer data or use customer data to train public foundation models. Automated redaction is not perfect. MARVIN may still process de-identified, aggregated, or operational data to maintain, secure, debug, and improve the service. Users should not place unnecessary personal, health, financial, confidential, or regulated information into prompts, notes, files, or external tools.
MCP and external agents
MCP allows customer-controlled clients, models, agents, and tools to request MARVIN data. After information leaves MARVIN through an MCP client, external agent, downloaded export, or customer-controlled integration, the customer is responsible for that environment, its prompts, its connected tools, its retention, and its downstream disclosures.
Call recordings
If call transcription or call analysis is enabled, call recordings may be sent to external transcription or analysis services. Those services may receive personal information, sensitive information, or health-related information contained in calls. Customers are responsible for call recording consent, notice, retention, industry rules, and vendor-risk review before enabling those features.
Health and regulated data
MARVIN is not a medical record system. Unless MARVIN signs a separate Business Associate Agreement with a covered entity or business associate, customers must not use MARVIN to create, receive, maintain, or transmit protected health information or other regulated data that requires a special written agreement. Customers are responsible for determining whether HIPAA, state health privacy laws, call recording laws, financial privacy laws, advertising rules, or other sector-specific rules apply to their use.
Security
MARVIN uses administrative, technical, and organizational safeguards designed to protect information. No system can guarantee perfect security. Users are responsible for protecting passwords, API keys, MCP tokens, connected accounts, devices, exports, downloaded reports, and agent configurations. If a user believes an account, token, or integration is compromised, they should contact support@viewmarvin.com promptly.
Retention
MARVIN keeps information for as long as needed to provide the services, meet legal or accounting requirements, resolve disputes, enforce agreements, maintain security, and support legitimate business needs. When information is no longer needed, MARVIN may delete, de-identify, aggregate, or archive it according to operational and legal requirements.
Privacy rights
Depending on location and relationship to MARVIN, individuals may have rights to request access, correction, deletion, portability, restriction, opt-out of certain processing, limit use of sensitive personal information, or information about certain disclosures. MARVIN will not discriminate against individuals for exercising rights required by applicable law. Customers remain responsible for handling requests from their own clients, leads, patients, callers, and contacts unless a separate agreement says otherwise. Requests can be sent to support@viewmarvin.com.
International use
MARVIN is operated from the United States. If information is accessed from outside the United States, it may be processed in the United States or other locations where MARVIN or its service providers operate.
Children
MARVIN is not intended for children under 13 and does not knowingly collect personal information directly from children.
Changes
MARVIN may update this policy as the services, law, or operations change. Material changes will be posted on this page or communicated through another reasonable method.
Contact
Questions: support@viewmarvin.com.